Paulo's Italian

Privacy Policy


Last updated 29 October, 2016.

We are dedicated to protecting the privacy of people using our website and apps. We take the confidentiality of personal data seriously. By accessing and using our website and apps, you agree to the terms of this Privacy Policy and consent to the processing of your data as described in this Privacy Policy.

This Privacy Policy only relates to personal data collected by My Orders Ltd through the Paulo's Italian website and apps. It does not cover personal data provided to Paulo's Italian by any other means or via any other website or app.

Personal Information

We only collect personal information from our customers on a voluntary basis. Personal information provided will be used for the purpose of order fulfilment. In some cases this may include Paulo's Italian contacting you regarding an order. You can access the Paulo's Italian website apps, and browse the menu without disclosing your personal information.


Personal information required during the order process includes name, address, phone number, email address and other similar information used to identify you and complete an order.

Personal information collected through the Paulo's Italian website and apps will be shared with Paulo's Italian when processing your order.

Your personal information will be used to notify you of your order status.

Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation.

We only send marketing emails and/or SMS to those people who have specifically requested to receive this information.


No information may be submitted through the Paulo's Italian website and/or apps by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on the Paulo's Italian website and/or apps without such consent, unless permitted by applicable legislation.


This Privacy Policy may change at our discretion at any time, and without notice. It is your responsiblity to periodically review this page for updates which shall come into effect once posted. The date at the top of this document indicates when the last change was made.


For questions or concerns relating to privacy, please contact us by email.

Refund Policy

Customers can request a full refund if they contact Paulo's Italian within 5 minutes of placing an order.

Where customers are dissatisfied with the food provided, they can contact Paulo's Italian by phone to discuss the causes of dissatisfaction. In cases of dissatisfaction, Paulo's Italian may choose to offer a voucher to spend on next visit, but this will be entirely at the discretion of Paulo's Italian.